Urgent Care Customer Service Representatives

Are you a customer service representative wanting to support at a new veterinary urgent care clinic? If so, we want to talk to you!


CVETS, Columbia Veterinary Emergency, Trauma, and Specialty, is a rapidly expanding specialty/ER hospital in Columbia, SC that is opening a new urgent care clinic in Lexington, SC (approximately 20 minutes away). Our goal in opening this new clinic is to help with the growing demand for urgent care treatment of mild cases in the area. Emergency departments are continuing to struggle with critical case volume and our patients experience extremely long wait times at our main hospital. We want to provide our patients with the ability to be seen and treated in a timely fashion.

CVETS opened in May of 2018 and our caseload is growing rapidly. The facility includes a dedicated ICU, multiple operating rooms, a radiology suite, dedicated facilities for endoscopy, chemotherapy administration and special procedures, ultrasound, a 16-slice CT scanner, on-site MRI, and multiple specialty services (24-hour emergency care, surgery, anesthesiology, internal medicine, oncology, neurology, radiology, cardiology, dermatology, ophthalmology, and dentistry).

Balanced Schedules

Hours of operation will not include full overnight care. Our team will have set schedules, allowing for a great work/life balance. Critical care cases will be triaged to an emergency critical care facility in the area. Our urgent care facility will be privately owned, just as our main CVETS hospital is. CVETS is looking for customer service representatives to join our team of exceptional people.

Key Individual Responsibilities:

  • Arrive to work ready to begin at least 5 minutes prior to the start of each shift.
  • Responsible work ethic including working with others, working independently, and prioritizing with leadership quality patient care and focus.
  • The responsibility to yourself to ask questions when unsure before acting to minimize error.
  • The ability to demonstrate leadership qualities while maintaining harmonious interpersonal relations with the team.
  • Adaptability to the various styles of doctors and other team members to maximize team efforts.
  • The ability to provide exceptional client service and patient care.
  • The ability to work and interact professionally across departments and with external clients while representing CVETS with the highest level of teamwork and solution-driven thinking.
  • The ability to demonstrate emotional maturity during high-stress situations.

Applicant Qualifications

  • Education: High School Diploma or Equivalent

Experience Requirement

  • Previous experience in a medical or veterinary office preferred

Stellar Salary & Benefits

Tell us about your goals and we’ll help you accomplish them! Below is a list of benefits that we offer our team to help you live your best life.

  • Medical insurance
  • Dental insurance
  • Long-term disability insurance
  • 401k retirement plan
  • Discounted pet care
  • Continuing education allowance
  • Reimbursement of liability, licenses, and specialty dues

About Lexington, South Carolina

  • Prime Location: CVETS (our main hospital) is located in Columbia, SC which is South Carolina’s capital city, and our Urgent Care is located in Lexington, SC (approximately 20 minutes away).
  • When it comes to choosing a place to live, you’ve got the best of both worlds. If city life is what you’re looking for, you’ll love living in Columbia. There, you can go kayaking on the rapids of the Saluda River, check out local artwork at the world-class Columbia Museum of Art, try out the craft beer at some of Columbia’s breweries, or attend a Carolina Gamecock football game at Williams Brice Stadium to get the full experience!
  • If you’re more interested in relaxing, suburban life, you’ll love Lexington! In the heart of Lexington is Lake Murray. You can enjoy boating, paddle boarding, kayaking, or just lounging by the water on Lake Murray’s shores. Lexington also has a brand-new amphitheater, which hosts year-round concerts and events for local residents. Did we mention Lexington’s incredibly high-ranking school system as well? Life is great in Lexington!
  • Features of Columbia and Lexington, SC:
  • Affordable Cost of Living
  • Highly ranked schools
  • Lake living and activities
  • Warm Weather
  • Day Trips: Columbia is only a 1.5-hour drive from the historic city of Charleston, South Carolina. Charleston, referred to as “The Holy City”, is known for its history, world-famous seafood, shopping, and romantic appeal. On the other hand, if you’re thinking about a mountain weekend, Columbia is only a 2.5-hour drive away from Asheville, NC. There, you can check out the beautiful Blue Ridge Mountains, tour the Biltmore Estate, and enjoy lots of craft beer at Asheville’s famous breweries.

Application Form

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