CVETS is staffed 24/7/365 with doctors and nurses to provide round-the-clock care for your pet and other hospitalized patients. Daily rounds occur twice per day. Once in the morning, and once in the evening between shift changes. We have a multidisciplinary approach that allows our doctors and nursing team to discuss each patient’s case to plan their treatment accordingly.

We have plenty of blankets and bedding for patients. We ask that all belongings including: toys, blankets, clothing, leashes, and collars stay with you until your pet is discharged due to sanitary and allergen risks. CVETS is not responsible for lost or damaged items accidentally left in our care.

If your pet is on a special diet or has dietary restrictions, please let our staff know immediately. If we don not have the diet that your pet needs, we will ask for you to bring in enough food for their hospitalized stay. The only exception is for “raw” diets, which we cannot accept due to environmental risks.

The doctor will contact you with daily updates as soon as they are able, typically after 10:00am. We understand that it may be stressful waiting for an update. Rest assured that if there is ever a change in status or an emergency situation, we will contact you immediately.

All visitations must be scheduled in order to be able to provide an exam room for your visit and adjust your pet’s treatment schedule accordingly. Visiting and interacting with your pet can be beneficial for their recovery. However, there are times when visiting isn’t recommended if exciting the pet would do more harm than good for the pet’s recovery process. 

If you have pet insurance, your pet’s total balance must be paid in full at the time of checkout. After that, you can submit a claim to your pet insurance provider for reimbursement. We can help you with your claim form if you need assistance or medical documentation.

Upon admission, you will sign an estimate for your pet’s medical treatment plan and leave a deposit. 

Depending on the extent of the treatment and diagnostics needed for your pet, you will receive a financial update if we begin approaching the high-end cost of the treatment plan and/or if your pet needs to be transferred to a different department within our hospital. At this time, we will go over what the current charges are along with the additional expected charges within a set time frame. Additional deposits may be required to update your account for the additional medical treatment plans.

In critical cases, an estimate for a treatment plan can change according to the pet’s status. We will always make every effort to keep you informed. 

We accept all major credit cards, CareCredit, ScratchPay, and cash. We are not able to accept checks at this time. We are not able to offer any payment assistance; however, we can provide you with a list of resources for financial assistance, should you need it. If you receive donations on behalf of your pet’s account, we can provide you with the account number and online payment link for people to make donations to you. They may also call our hospital to make a donation.

We will provide your primary care veterinarian with an update upon your pet’s arrival and discharge. We will also provide them with daily updates on the status of your pet while hospitalized. 

At the end of your pet’s visit, we will also provide you with a hard copy of discharge instructions (these can also be emailed if you prefer an electronic copy). These instructions will go over what your pet was seen for, medication information (if any), restrictions (if any), and recommendations for follow up.